FAQ

What is gel polish and how do I use it?

Gel nail polish is a longer lasting, chip free, smudge proof alternative to nail polish. The gel polish is applied to the nail and unlike nail polish doesn't need to dry, it need to be cured by using a UV or LED nail lamp. The lights in the lamp cure the polish making it hardwearing. Gel polish can last up to 4 weeks with good preparation and application on the nail. It is much quicker than waiting for nail polish to dry and doesn't smudge. Watch our nail preparation, application and removal videos coming soon.

What makes Gel Nail Box unique?

Our polish lasts for up to 4 weeks, is free from 9 of the common chemicals found in nail polish and gel nail polish and comes in beautiful colours and different finishes. Our gel polish is used as a 3 step system for maximum last and durability. Gel Nail Box gel polishes and nail design accessories are sold mainly through our consultants. This gives each and every customer a person they can contact for help with their products, application, removal and a one to one personal shopping experience. Our consultants are there to help their customers receive the best experience from their products. Gel Nail Box also provide design and inspiration with video tutorials each and every month. We are a one stop shop for all of your nail needs and our aim is to enable everyone to create salon quality beautiful nails at home!

How long does it take to cure under your LED lamps?

Our gel polish can take as quick as 30 seconds to cure and set depending on which of our lamps you are using. Our 9W LED portable lamp takes 45 seconds to cure each layer. Our 24w Automatic lamp takes 30 seconds to cure each layer. Please add on between 10-30 seconds if you are applying really dark colours such as black as lights take a little longer to penetrate. These timings are for each thin layer of gel polish applied.

How do I remove gel nail polish?

Gel nail polish needs proper removal to ensure you don't damage your nails. Gel polish is easy to remove by firstly filing the top shine from the polish and then soaking the nail polish in gel remover using our removal pockets. Soak for 10 minutes and then use a wooden cuticle stick to gently peel away the gel polish. Wipe nails with remover to remove any leftover bits of gel polish and apply custicle oil to nails and cuticles to restore moisture to the nails.

Can I use different top and base coats with your polish?

Although you could we wouldn't recommend it. Our polish is free from many chemicals so that our base and top coat are specially made to work together with our polish to give you long lasting wear. Using other base and top coat brands would invalidate our insurance and our guarantee to you. It would be unknown what reactions other chemicals in other brands could have with our polishes so we would not recommend that you use other brands with our polishes. We would also recommend that our polishes are used for the recommended times and with our lamps as this would insure that your gel is cured correctly.

How do I shop?

Just click on the shop tab on our homepage and add items to your basket. Use the categories to navigate around the store. When you check out you will be asked to create your own customer account. Create your account and log in each time you come back to shop with us.

What is in our gel polish?

Our gel polish is manufactured to the highest standards by leaders in the gel polish industry with 11 years experience. Our polishes and colours are carefully selected for manufacture especially for Gel Nail Box. Our factory meets the highest standards of production and our products have full MDMS certification. Our polish is free from many common chemicals and does not contain formaldehyde, camphor, toluene, DBP (dibutyl pthalate and phthalates), formaldehyde resin, xylene, ethyl tosylamide, parabens, and lead. It is friendly to the environment and 'practically non toxic'. Our full ingredients are Polyurethane Acrylate Oligomer, Glycol HEMA~Methacrylate, Hydroxycyclohexyl Phenl ketone, Benzophenone.

Are your products safe to use?

Yes. All of our polishes, Power Dip acyrlic nails system and bodycare products (all cosmetic items that we stock and have a legal requirement) have full Material Safety Data Sheets (MSDS) Certification.

Are Gel Nail Box polishes animal friendly?

Our gel polish is not tested on animals and is not made using any animal ingredients. It is a requirement of EU law that no products sold within the UK and EU are ever tested on animals. Our full ingredients are: Polyurethane Acrylate Oligomer, Glycol HEMA~Methacrylate, Hydroxycyclohexyl Phenl ketone, Benzophenone.

How do I join as a consultant?

You can join as a consultant by going to our home page and clicking in the sign up tab. Complete the registration and complete purchase for your kit. You will receive an email confirmation and a receipt. Please note that if you register but don't complete check out you will still get the welcome email and have 2 weeks in order to log in and complete the purchase of your kit before your account will be removed from the system. You will not be able to order and gain commissions until you have completed your kit purchase to fully complete your registrationa s a consultant.

What happens once I have signed up?

If you have signed up under company you will be placed in one of our team leader's teams and they will contact you within 48 hours after registration. They will then add you to the consultant group on Facebook and any team groups.

How old do you have to be to join?

All consultants need to be aged 18 years or over in order to join us as a consultant.

Do we have targets?

Nope! We have no targets to meet! All we ask is that an order is placed each month in order to keep your account active.

How can I earn money?

All consultants can earn up to 30% commission from all sales of Gel Nail Box products. Consultants can sell our products to friends and family, host parties in customer's homes, attend events, host online parties or create customer groups to sell their items. Customers can be directed to the consultants direct weblink to sign up and order from their consultant. These sales will give the consultant commission earnt. Consultants can earn extra income from building and training consultants which join their team.

When and how will I be paid my commission?

All consultant commissions are paid in arrears every Friday for the Saturday to Friday from the previous week. All bonuses and commissions from down lines are paid monthly on or around the 10th of every month. Payments are made direct to consultants bank accounts.

Is there a minimum sales I have to make?

Nope no minimums or targets ever! We just ask that you place 1 order each month to keep your account active.

Do I need a sponsor to sign up?

No, you can leave the sponsor section blank when signing up and we will place consultants in one of our founding consultants teams. Or you can find and contact one of our founders on our team page if you would prefer to connect with one of our founders first. You can sign up with any of our consultants who are already registered with us.

When will I receive my kit after signing up?

All kits are aimed to be received by consultants within 7 days. This may be longer to Northern Ireland or Scottish Highlands and Islands.

What rewards do hostesses receive?

Hostesses can receive our gift of the month on all order over £100 plus reward points to spend as these sales increase too.

How much is shipping?

Shipping costs £4.95 for all orders. Our orders will be delivered by courier within the UK and we aim for all orders to be delivered within 3-5 working days of ordering.

Do you ship worldwide?

Gel Nail Box does not currently ship worldwide. We do ship to certain countries within Europe. We are a UK company and are currently working to build our brand in the UK before we launch in other countries.

Who do I contact if I need any help?

Your first port of call should be your team group and sponsor. If you have an issue with any orders please email orders@gelnailbox.com. If it is a general issue or question please email info@gelnailbox.com. Emails will be answered within office hours which are Monday- Saturday 9am-5pm. Please allow 24 hours for your email to be answered.

Are there any rules consultants need to follow? 

At Gel Nail Box we believe being a consultant is truly your business. We do not have many restrictions only those in place to protect the brand and to keep selling fair between consultants. Please read our consultant contract for full information. 

Where do I sign up? 

You can sign up as a consultant with Gel Nail Box today and start your amazing journey with us! Click HERE to get started on your Gel Nail Box journey! 

I have never used gel nail polish before, can you help with how to use?

Yes! That's just what we are here for! 
We have many instruction guides which can be viewed and downloaded HERE