Delivery & Returns

General Delivery times

Last Christmas Order Dates

UK- Thursday 20th December before 1pm

Europe- Friday 14th December before 1pm

Please note that these are recommended last order dates, we can not guarantee that your order will arrive before 24th December. 

Disptach of deliveries will cease from Friday 21st until 25th December.

Orders will be dispatched as normal on 27th and 28th of December.

Dispatch of orders will cease from 29th December until 2nd January. 

 

UK Customers

All orders will be dispatched within 1-3 working days by Royal Mail/Parcel Force. Your order will either come by a 48hr tracked service or by recorded delivery. 

We aim to get all orders processed, dispatched and delivered to you within 5 working days. 

If you are not in when your order arrives the driver will attempt to leave with a neighbour or leave a card for you to arrange pick up from your local sorting office or you can call and re-arrange delivery. 

All kit orders may take a little longer to process please allow 7 working days from your joining date for dispatch.

Please email orders@gelnailbox.com regarding any questions about orders. Please only email in after 5 working days to track your package if it has not arrived.  

Please note that Northern Ireland, offshore Islands and Scottish Highlands will take between 2-5 days for delivery once your items are dispatched.

Delivery throughout the UK is just £4.95 on all orders.

All orders over £100 qualify for FREE delivery!

European Customers

We are now delivering to Europe!

The countries that will be able to order from our store are listed below

Orders will cost a standard flat rate of £8.95 for delivery. 

For orders over £150 delivery will be free!

Please Note:

Items that can NOT be ordered by our European customers are:

Erase gel polish remover 

Purify sanitiser spray

Clean brush cleaner

ANY consultant sign up kits. At this time ONLY UK customers can register as a member with us, European customers can only shop on the site

Orders will take between 5-10 working days to arrive with you. 

Please note that we can not be held responsible for any import or handling charges charged by your country. 

 

Returns

We offer a 14 day money back guarantee on all items that are unused and in their original packaging.

This also extends to kits if all kit items are unused and in their original packaging unopened.

To return any items please email

orders@gelnailbox.com and print off a returns form to fill in and send back with your item. 

 

If there is a damage or fault with the item we will refund any return postage. If it is that you have  changed your mind then return postage will not be refunded.

This does not effect your statutory rights.